Q12: You also mentioned this program had a profound impact on participants and that you yourself were affected by witnessing these participants’ struggles and successes. Can you share more about that?
A12: For many participants, finances are very tight. We weren’t anticipating how important the needs based payments would be for our participants. When they shared some of the ways they used the payments, it had a big impact on our team as we realized we were delivering more than just training; we were delivering hope. Several individuals said this helped them with essential life needs like buying groceries, paying a bill, or paying for a home maintenance repair.
I also witnessed many non-monetary program benefits. One particular participant said she didn’t have confidence around technology, but after completing the CAP, said she grew both her confidence and her technical aptitude in a safe, low-risk environment. She credits the program with giving her the self-esteem to apply for a position she would have never considered applying for before the CAP and she was later hired to start at that job as a Medical Receptionist.
Two participants who had completed English as a Second Language (ESL) training prior to the CAP came away with a significant benefit that surprised the curriculum developers and me. They shared that their biggest impact was learning the social and professional norms of American workplaces that they had not learned in their culture. As a result of the CAP, they felt more prepared to go into a new work environment in a new country with a base of relevant and useful knowledge as expressed in their testimonials below: