ISO | A Quality System for a Quality Organization

Jennifer Sarkisian ·

EDSI is an ISO-certified company. Did you ever wonder what that actually means? Most of us think ISO is something used for an organization (like a car company) to ensure they produce a quality product. For a company like EDSI, it means that we can take proven processes and use them as we start new offices across the country. We provide a quality service for our customers, in part because of our ISO system. The CEO of EDSI, Kevin Schnieders, has often stated that the success of EDSI is due to people, process and perspective. The process is defined and driven through the ISO system.

In 2015, EDSI opened 6 new offices throughout North Carolina and Ohio. A team looked at ISO documentation from similar programs to develop the forms and flow charts for the new offices in order to ensure success in each location. Because of our mature ISO system, start-ups are quick and require much less effort than what would be expected from opening a new location.

Recently, EDSI had an external ISO audit where documentation and processes were reviewed by an outside auditor to ensure compliance to the standard. Because the system is such a part of the way we do business, the audits are just another step in the process each year – not something to be scared of! :) We use the procedures and work instructions to help the company work better, smarter and faster. Unfortunately, many companies just want to have the certification for advertising purposes. If they don’t use the system to improve their business, it’s just a waste of time and money.

I know what everyone is thinking – a quality system is just another thing I would need to do. To the contrary, a system like ISO makes work easier and can end up saving countless hours and dollars for your business. Over my 10 years as an ISO Management Representative, I have truly seen the value of the system when it is used correctly. I’m excited to implement the new standard that will be released at the end of 2015. The new standard promises to make things more streamlined and to give users more latitude to create a system that is meaningful for their organizations.

EDSI continues to be a successful organization that is growing every year. I am excited that ISO has been a part of that growth for the past 17 years. We were the first ISO-certified workforce development company and continue to be one of the only companies with this important certification!