COABE 2016 - Reflections from an Adult Education Professional Developer

Wednesday June 29th, 2016 at 8:18am
Written by Kimberly Glenn - Director

This is my fourth year attending the yearly conference run by The Commission on Adult Basic Education and every year my involvement has grown. My first year I was just an attendee, but the next year I presented once, last year I presented twice, and this year I presented a total of four times! The conference reflected the changes and needs of the Adult Education community and it was amazing to see the growth in adult education during this time.

Major themes this year were transitions and career pathways. With the WIOA legislation this idea of preparing students for their next step has become extremely important. Workshop after workshop addressed various aspects of contextualized instruction, career counseling, transitions and career pathways. It was amazing to not only see how eager adult education professionals are about the change, but the vast differences that exist in how the implementation is occurring. There are many different approaches based on population, geography, integrated service options and program structure. I was inspired and motivated by the enthusiasm of the professionals who attended my session “Building Bigger and Better Career Counseling Programs in Adult Education,” and I am so happy that they left the workshop with concrete steps to assist them in implementing strategies for success.

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Message from Michigan: Bet on Talent

Tuesday December 22nd, 2015 at 9:00am
Written by Will Owen - Regional Director of Operations

The casino floor at Soaring Eagle Casino and Resort offers many gaming options for its loyal patrons; its variety presents the opportunity for customers to choose the way they may “hit it big.” At the Michigan Works annual conference, there was only one option that participants were able to bet on – PEOPLE. The clear message from Michigan Works was that employers and agencies must focus their efforts on developing, utilizing and retaining top talent to ensure future success.

Conference speakers provided constant reminders that employees and jobseekers need to be looked at individually to determine what strengths they bring to the organization. Jim Abbot told the crowd that talent can come in all shapes and sizes, and it’s the responsibility of the employer to utilize the unique talent properly. This thinking reminded workforce development professionals in attendance to see through the eyes of the jobseeker and to search for the true needs of the employers they assist.

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Making a Commitment to Action at the Clinton Global Initiative America

Friday October 2nd, 2015 at 8:15am

Written by Roe Falcone – Regional Director of Operations with EDSI

In June, I had the opportunity to represent EDSI at the 5th annual Clinton Global Initiative America (CGI America) meeting in Denver, Colorado. This year’s meeting convened nearly 1,000 leaders from business, foundations, Non-Governmental Organizations and government sectors to advance solutions that encourage economic growth, support long-term competitiveness, and increase social mobility in the United States. I was thrilled to represent EDSI and be a part of this energizing and solution-driven initiative. 

EDSI is excited to launch a new Commitment to Action, Virtual Career Sculpting. EDSI proposes to pair 50 of our clients across all populations with 25 employers - one employer per two clients is the intended ratio. The employers will meet with the clients once a week for the first month to facilitate a positive and sustainable rapport. Monthly meetings will be scheduled for the balance of year. EDSI will provide the tools and guidelines for conducting successful meetings, and video teleconferencing will be leveraged when possible. EDSI will also provide a virtual platform to use for blogging client experiences. Additional tools will be deployed, such as EDSI’s proprietary software Skilldex to understand unique skills, and AcuMax Index to best understand how clients are hardwired.

It was an honor and privilege to meet President Clinton at the CGI meeting. I had the opportunity to thank him for all of his work and told him that because of his push for welfare reform in the late 90’s, I found a profession and company that changed my life! 

We look forward to participating in the Clinton Global Initiative for years to come!

Reflections from a Professional Developer in Adult Education

Wednesday September 16th, 2015 at 7:19am

Written by Kim Harris - Director with EDSI


Perhaps my favorite part of my job is traveling the nation, visiting other states, attending conferences and delivering presentations. This past year I was fortunate enough to present at a number of conferences for Adult Education, from state conferences in Indiana, Pennsylvania, Mississippi and Georgia to the national Commission on Adult Basic Education (COABE) conference in Denver, CO. I had such an amazing time! Of course there is something incredibly powerful about sharing knowledge and motivating fellow educators to try new things and grow as professionals, but I truly think I learn more from them than they learn from me!

These conferences allow me to hear the needs of adult education professionals from across the country and reflect on how they impact my choices as a professional developer. To really impact the students, we as professional developers must listen to what our educators need and provide engaging and relevant professional development that sets them up for successful transfer of knowledge into the classroom. Now, more than ever, adult education professionals need to prepare our students for not only obtaining a high school equivalency, but also for their next steps —whatever they might be! Encouraging and preparing our students for college, careers, technical school, etc., is now a critical component in the field of adult education. I am excited to integrate all of the information I learned from the hundreds of teachers I met over the past year to design and deliver professional development opportunities that help both teachers and students. Thank you so much to all of the teachers I have interacted with for the wonderful opportunities to learn and grow with you!

Click here to learn more about our Adult Education Program Optimization Services.

Reflections from the American Public Transportation Association (APTA) Bus and Paratransit Conference

Wednesday August 12th, 2015 at 9:00am

Written by Brian Lester – Senior Consultant with EDSI Consulting

The Public Transit industry has been a major focus of EDSI’s Workforce Development consulting efforts for nearly 15 years. Throughout this time, our participation as a business member in the American Public Transportation Association’s (APTA) conferences has been a consistently enriching experience. It is amazing to think how we have grown from a single engagement at SEPTA for a skill gap analysis of mechanics in 2001, to work across the country with dozens of agencies, state associations and governments, labor unions and partnerships in a huge variety of Workforce Development efforts. 

At the American Public Transportation Association (APTA) Bus and Paratransit Conference in Fort Worth, TX last month, I was privileged to help facilitate a table top discussion of maintenance training and development practices and to present as part of two panels on Maintenance Management and Workforce Development initiatives.

The table top discussion was a part of Maintenance Monday, a “conference within the conference” that gathered over 100 maintenance managers, trainers and fleet planners to share best practices through a variety of facilitated discussions. Topics ranged from alternative fuel infrastructure to bus procurement specifications, and everything in between. The critical conclusion at our table was that new technology on vehicles, combined with significant generational turnover, presents a huge resource challenge to train incumbent and future bus technicians. Whereas there are many avenues to become an automotive or diesel truck technician, there is always going to be a steep post-hire learning curve for bus technicians that requires internal capacity and innovative on-the-job training initiatives. You can’t just hire a bus technician, you must commit to supporting him/her in developing a career.

At the Maintenance Management panel, EDSI presented on our Transit Cooperative Research Program (TCRP) sponsored research efforts on Bus to Technician staffing ratios, and previewed the detailed calculator and guidebook for staffing that will soon be available to the industry.  Other presenters spoke on the use of Standard Operating Procedures in training, attracting and retaining women technicians, and the development and tracking of key performance indicators through maintenance and IT collaborations. For the Workforce Development panel, we shared case studies from our recent work in Knowledge Management for the utility industry, which is especially relevant as public transit has a similarly aging workforce and experiences the pitfalls of “knowledge silos” we’ve encountered with our utility customers. Other presentations included change management, public-private cooperation initiatives and future workforce planning. The enthusiasm from panels and audiences, both in and between conference sessions, was infectious.

After hearing from such a wide variety of people passionate about their efforts to improve their organizations and communities through reliable public transit maintenance and operations, I began to think on the flight home about how the common thread of all these efforts is seeking continuous improvement in the 3P’s of People, Process and Perspective that make up the EDSI Impact:


Public Transit is a place of great opportunity. It provides family-sustaining wages for people without college degrees, and there are innumerable stories of senior leaders in organizations who started as drivers, cleaners or mechanic helpers. This doesn’t just happen, it is the result of a lot of planning, effort and commitment on the part of agencies and labor unions.


More and more we are hearing about agencies harnessing data and engaging teams in moving the lead indicators that drive critical performance measures. There is a commitment at all levels to delivering quality service in an efficient manner. 


I can’t think of any other industry where people are more willing to give of their time to help colleagues at other organizations across the country. APTA sponsors a peer review process where agencies can get valuable external perspective on their operations, and the conferences always facilitate new ideas and collaborations within and across organizations. 

These are very exciting times for EDSI and the Public Transit industry. I’m very excited to see where we can go together over the next 15 years.

Reflections from the National Association of Workforce Development Professionals Annual Conference

Wednesday July 1st, 2015 at 8:43am

Written by Kristina Harrell – Project Specialist with EDSI

I recently had the opportunity to attend the National Association of Workforce Development Professionals (NAWDP) Annual Conference in Las Vegas, NV with several EDSI colleagues. It was great to reconnect with EDSI team members from all over the country; Jessica Johnson, Susan Oney, Terri Kaufman, Ray Eibel and Ken Mall, to name a few. 

For me, this conference was different from the ones I’ve attended in the past. This year, instead of hoping to one day obtain my Certified Workforce Development Professional (CWDP) certificate, I was attending as a CWDP and looking to increase my knowledge in all fields of workforce development. 

Reflecting on my experience, I appreciated the conversations with many workforce professionals from across the nation. Specifically, I enjoyed listening to and sharing ideas around implementation of the Workforce Innovation and Opportunity Act (WIOA). During my time at the conference, I had the opportunity to attend a great presentation; one that engaged everyone in the room, titled “Motivation to Meet Your Measures.” The presentation was primarily geared toward understanding today’s youth, and it really put everything into perspective for me, especially having one pre-teen and two teenage children. 

The presenters considered generational gaps, what motivates us, what motivates today’s youth and strategies to continue to engage and motivate today’s youth. One of the successful youth participants, Justin Lockard, was quoted as saying “You too can reach this level of success, in these ways, no matter the struggle – it’s all in the determination!” A simple equation to consider: Motivating our Clients + Motivating our Staff = Meeting our Goals.

Thanks to NAWDP for another great conference this year. Surprisingly, Elvis made an appearance at the conference as well, so we didn’t want to miss out on a photo opportunity! :)




Inspiration from Heather Abbott

Friday May 15th, 2015 at 10:15am

Written by Casey White - Director of Marketing with EDSI

Two weeks ago, I had the opportunity to attend the Ballard Benefit Works, Inc. 7th annual conference. With a stated purpose to “inspire, inform and provoke,” Ballard lined up three exceptional speakers.

Mary Bauman, attorney and partner at Miller Johnson in Grand Rapids, MI, gave an “informational” update on ACA compliance.

Tom Emerick, founder of Emerick Consulting and Former Executive VP of Global Benefits at Wal-Mart and British Petroleum (BP), “provoked” the audience with a continued conversation about what is working and/or not working in health care and what companies can do about it.

Both Mary and Tom delivered exceptional messages, but it was the “inspirational” speaker, Heather Abbott, who moved me most at the conference.


Heather’s Story (taken from

On April 15, 2013, what is referred to as Marathon Monday in Boston, Heather Abbott of Newport, RI set out on an annual tradition with six friends. They would attend the Red Sox game, followed by a walk over to the finish line to watch the runners.

Heather would never have dreamed this day would change her life forever.

Heather was struck by shrapnel from the second of the two bombs, severely injuring her left foot. Strangers Matt Chatham, former New England Patriots lineman, and his wife, Erin, carried Abbott to safety.

After 3 surgeries in 4 days, Abbott was faced with an agonizing decision – should she try and save her left foot, or amputate her leg below the knee. With the help of other amputees, and the support from thousands around the country, Abbott made the difficult decision, at the age of 38, to live her remaining years as an amputee.


Keys to Heather’s Recovery

Heather is an incredible person, and she shared her hope that from this tragic event, she can find ways to positively impact the lives of others. I know that I felt deeply moved by her story, and I’d be lying if I said that the room was filled with dry eyes throughout her presentation. Specifically, Heather highlighted four keys to her recovery:

  1. Make your mess your message
  2. Accept your current situation so you can move forward
  3. Rely on others for support
  4. “Pay it forward” when you have the opportunity


Heather’s Story Continued (taken from

Her recovery, as it is for many, was a journey through pain, anger, optimism, challenge, and resilience. A significant part of her recovery was her support network – the friends, family, and strangers who sent her well-wishes, the fellow amputees who helped her transition, and the custom prostheses that allowed her to live her life as before.

Through donations, Heather was given four different prosthetic legs and just months after the bombing, she was living independently and resuming the activities she loves, including paddle boarding, running and wearing high heels.

Heather has remained a model of strength and resilience, and is determined to help other victims of limb loss. She is certified Peer Counselor for the National Amputee Coalition, and is helping other amputees adjust to their “new normal,” as others helped her.

And by starting the Heather Abbott Foundation, she has another chance to continue to pay it forward for all amputees who deserve a chance to live their life.


Supporting Heather

Helping people is the common thread of all that we do at EDSI. Perhaps this is why I was so moved by Heather’s efforts to help others in need. I’d like to thank Ballard Benefit Works for inviting our organization to the conference and for providing the opportunity to hear about Heather’s great work. If you would like to support Heather’s efforts or learn more, here are a few links to get you started. 


Reflections from the HCI 2015 Annual Summit

Tuesday May 5th, 2015 at 9:10am

Written by Jim Bitterle - Managing Partner with EDSI

Once again, EDSI sponsored and participated in the Human Capital Institute’s 2015 Annual Summit. This year’s HCI event was an excellent opportunity to listen to a variety of professionals discuss the broad spectrum of talent issues that are facing our country. Attendees and speakers discussed a variety of best practices to manage the various issues.


Although there were many excellent speakers, one speaker was most memorable to me. Her name was Sheryl Connelly. She is the Chief Futurist for Ford Motor Company. At one point in her presentation, she said “ask yourself, what are the big, long lasting, slow moving trends? These are the things you can do something about.” 


She then went on to list ten trends that we can do something about. Here is the list:

  1. World population is growing, and it will continue to grow.
  2. Birth rates are declining on a per woman basis.
  3. The population is aging.
  4. The number of retired persons per working person is increasing.
  5. The greatest growth opportunities will continue to be in both China and India.
  6. People will continue to migrate towards cities (“Urbanization”).
  7. The global talent shortage will get worse.
  8. Women will have increasing influence in corporations well into the future (“Girl Power”).
  9. Connectivity will continue to increase.
  10. Multi-tasking will increase. (However, it has been proven that people have lower applied IQs when multitasking).


I thought about it relative to our company, EDSI. It strikes me that the big, long-lasting, slow moving trends are:

  1. Skill gaps for our clients will continue to grow.
  2. Online education/training will continue to grow.
  3. Out of necessity, the number of companies that grow their own talent will increase.
  4. The workforce will continue to age.
  5. Millennials, as a percentage of the workforce, will continue to grow.


I also thought about our work with Kraft (Mondelez). We helped Kraft (Mondelez) build their own apprenticeship program. Although it didn’t seem like it at the time, Kraft (Mondelez) was significantly ahead of their time. They’re obviously smart enough to recognize the investment in their people was well worth the cost. Instead of waiting for the growing skills gap, combined with an aging population, to create significant talent issues in their organization, they decided to proactively do something about it.

Sadly, for every proactive company such as Kraft (Mondelez), I can think of hundreds of organizations that are doing nothing. In the end, these companies are going to struggle with skill gap and aging workforce issues. These issues will cost them dearly in terms of high costs, excessive overtime, poor service consistency and inferior product quality. Let’s hope Mrs. Connelly’s message gets to all corporate leaders. It’s time to start looking at these trends, then acting. To start, building your own talent pipeline is going to be a critical capability of American companies. I believe the companies that do this effectively will have a significant competitive advantage!

Remember, organizations with the best teams will win! It’s time to start growing your own talent.


EDSI Inspired at the Pennsylvania Conference for Women

Wednesday January 7th, 2015 at 7:35am

Written by Jessica Johnson - Program Manager with EDSI

“Speak up. Don’t wait for someone to tap you on the shoulder. Karma won’t help,” Robin Roberts, co-anchor of Good Morning America stated, to an audience of 8,000 women at this year’s 11th Annual Pennsylvania Conference for Women. Robin shared with us how speaking up in previous jobs about what she really wanted to do in journalism helped her achieve the level of success that she has found today. Robin also spoke about her battle with cancer, the loss of her mother and some of her professional setbacks and accomplishments. She truly is an inspiration to many women. Robin, along with other noteworthy speakers such as Jane Paulie, Tory Johnson, and Diane Keaton, spoke of their personal and professional journeys in order to encourage all of the women who attended this conference for the purpose of personal and professional development. 

The Pennsylvania Conference for Women is one of the largest conferences of its kind. Held at the notable Pennsylvania Convention Center in the heart of Philadelphia, women from many different backgrounds and various stages of their careers came together to share, learn and empower one another. The conference agenda included workshops with various tracks such as career development, health and wellness, personal development, social media roundtables and breakout sessions. Tory Johnson, regular contributor to Good Morning America, lead one of the breakout sessions and talked about her book, The Shift: How I Finally Lost Weight and Discovered a Happier Life. Tory discussed five necessary steps to complete before making a change; steps she implemented in order to successfully lose over 70 pounds. Tory talked about her journey and the obstacles she had to overcome to achieve her weight loss goals, some of which many of us could identify with. 

One of the highlights during the lunch hour was when famous Hollywood actress Diane Keaton read excerpts from her book, Let’s Just Say It Wasn’t Pretty. Her book is about beauty, aging and staying true to one's self; something women of all ages and backgrounds can identify with. She also talked about never wanting to retire because she felt like the word alone was constrictive and she wanted to stay active for as long as she could. At the age of 68, Diane Keaton is as young as she wants to be, and she inspired us to continue to pursue our dreams. Conference attendees also had the pleasure of listening to Linda Cliatt-Waymand, principal of Strawberry Mansion High school in Philadelphia. Linda was featured on ABC’s Nightline and World News Report because of her efforts to improve the safety of the academic environment at Strawberry Mansion. Linda melted the hearts of America and those at the conference when she ended with her notable saying, “If no one told you I love you today, remember I do.”

Of the many great and informative workshops I attended, one that stood out was, “Leadership in a Multigenerational Workplace: How to Leverage Your Employees for Maximum Impact (POE).”  The panel speakers shared strategies to lead more effectively, increase productivity and improve cross-generational communication, which are topics we have covered during manager’s meetings here at EDSI. The workshop gave us tools to bring back to our offices and incorporate to further improve our strong culture and results. 

Having never attended this conference before, the experience was definitely more than I had anticipated. At the end of the conference, it seems impossible that anyone left not feeling empowered and ready to take charge of whatever goals she had in mind! 


Reflections from the Michigan Works! Annual Conference

Wednesday November 12th, 2014 at 12:45pm

Written by Casey White - Director of Marketing with EDSI

Another October is in the books, which means another Michigan Works! Annual Conference too has passed. I wanted to take a few minutes to reflect on this year’s conference, hosted at the Soaring Eagle Casino & Resort in Mt. Pleasant, MI October 12-14.

For the past five years, EDSI has been a silver sponsor of the conference. Each year, we look forward to connecting with workforce development professionals and partners from Michigan and the surrounding region to listen, learn and brainstorm unique solutions together. Specifically, we appreciated the engaging conversations we shared surrounding the Workforce Innovation and Opportunity Act (WIOA) signed into law earlier this year. I know our team is looking forward to partnering with workforce development agencies around the country as they implement the new WIOA legislation in the coming calendar year.  

Personally, I’ve had the pleasure of representing EDSI at the conference for the past four years, and I walk away from the conference each year feeling inspired and smiling from all the fun we have! I find inspiration throughout the conference, and I was particularly motivated by the keynote presentations this year. One of these presentations was delivered by a spoken word duo known as Kinetic Affect- Check out a short clip I recorded here!

Of course, we always manage to have some fun at the conference as well. And although we didn’t have the courage to get up and "rock out” on the karaoke stage during the opening session, we did have fun with the photo booth! Evidence is provided below:

Thank you to the Michigan Works! Association for hosting another exceptional and inspiring conference this year. We look forward to continued partnership with Michigan Works! and workforce development agencies all over the country in the year to come.  

Sincerely, Casey


Reflections from the MISHRM Annual Conference

Tuesday October 21st, 2014 at 11:23am

Written by Michelle Knierim - Associate Consultant with EDSI Consulting

Kevin Watson and I had the privilege of attending and representing EDSI at the MISHRM (Michigan Society for Human Resource Management) Annual Conference a few weeks ago.  The conference was hosted at Cobo Hall in Detroit, MI, and it was nice to spend some time downtown.  Reflecting on the experience, I appreciate all of the meaningful conversations with HR professionals and various exhibitors from the great state of Michigan.  I’m looking forward to following up on the many conversations started at the conference over the next few months! 











During the conference, we had the opportunity to hear John Fikany, Vice President of Microsoft, presenting as one of the keynote speakers.  John was by far one of the best speakers I have ever heard.  One thing that really stuck with me was John’s message about how we should always strive to treat others with respect. Though it may seem like a simple message, I really appreciated his passion and perspective.  I truly try to treat everyone equally and with respect and try to do something every day that takes me out of my “comfort zone” to better understand others.  Following the presentation, I had the opportunity to speak with John, one and one, and I was able to thank him for taking time out of his vacation to speak with all of us.  My interaction with John left me feeling motivated in many ways!

EDSI also received the 2014 “When Work Works” award at the conference ceremony.  This award is given to companies that have highlighted how effective and flexible their workplaces are and how they yield positive business results and help employees succeed at work and at home. I felt honored to work for a company that was among only 16 companies receiving this award in the state of Michigan!

All in all, I left the conference feeling excited and motivated for the months ahead!  Already looking forward to next year’s event!


When Work Works

Wednesday November 20th, 2013 at 7:55am

Written by Casey White - Strategic Marketing Coordinator with EDSI

Last month, I had the pleasure of representing EDSI at the Michigan Society for Human Resources (MISHRM) State Conference as we received our 4th Alfred P. Sloan Award for Excellence in Workplace Effectiveness and Flexibility.  

Reflecting upon the experience, it was an honor to again be recognized for our workplace practices.  By continuing to live our values of “show up, smile and support,” I know EDSI will always continue to be a great place to work.  

So much work and research is being accomplished in the “workflex” arena, and I wanted to share some information put together by the When Work Works Project.  Click on the pictures below for a closer look at the information!

Thanks to the When Work Works project, administered by Families and Work Institute (FWI) and the Society for Human Resource Management (SHRM), for recognizing our efforts at EDSI to create a high performing and supportive culture.

Click here to learn more about the Sloan Award.


Founded in 1979, EDSI is a national leader in workforce development, customized training and consulting.

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EDSI understands our vision and helps us get there. Throughout the project, EDSI has helped to define more clearly what we need, redefine deliverables and propose feasible solutions. Monica Markovich; Program Manager, Educational and Training Programs - Indiana Department of Workforce Development

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