Once Upon a Punch Clock: Raising the Wonka bar on Retention Rates

Tuesday June 27th, 2017 at 10:00am
Written by Stephanie Edwards - WIOA Adult Program Coordinator

The story of Willy Wonka’s Golden Ticket contest conjures up images of hundreds of peanut conglomerate workers unwrapping thousands of chocolate bars. As they rapidly try to find the Golden Ticket for Veruca Salt, the spoiled child, she eagerly and angrily awaits a prize tour of the elusive Wonka Candy Factory.

As the workers feverishly unwrap, Veruca’s panicking father offers a tiny pay bonus to whomever finds the Golden Ticket, in hopes the workers will unwrap even faster. This bears resemblance to many operations dealing with high turnover, where employees work tirelessly for a glimmer of recognition or a reward. When an employee leaves, it is an additional burden and cost on the employer. What do we do about this? Don’t get Slugworthed into thinking employees only want more pay … let’s take a closer look. It may not be a matter of pay at all. An everlasting employee comes from an employer who hones in on the overall happiness of the team.

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Once Upon a Punch Clock: "The Emperor's New Clothes," Challenging a Legacy

Wednesday May 3rd, 2017 at 9:30am
Written by Stephanie Edwards - WIOA Adult Program Coordinator

The Emperor’s New Clothes is a tale about an emperor who parades around a set of new clothes without realizing that he, in fact, isn’t wearing any. The townsfolk play along with the pretense, not wanting to appear argumentative or dumb. Then, a child in the crowd blurts out that the Emperor is wearing nothing at all, and the cry is taken up by others who feel freed to speak the truth.

This is a story about the courage of one’s convictions and speaking out for things that others can see, but may be too afraid to say anything about. Legacy practices are practices in business that are done over and over again because they are how things have always been done. A legacy practice in a bakery might be, "We always bake 40 cookies because that's always what we've done, even if we don't sell them all." This sounds familiar but is often wasteful and not necessary to satisfy a customer. 

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Do More with Less – Or is it Less with Less?

Monday October 31st, 2016 at 10:00am
Written by Chuck Mouranie - Partner and Managing Director

Organizations are constantly challenged with increased market pressures and declining budgets. This is even more prevalent as we approach a slowing economy. In order to optimize staff efforts, tough decisions are required, potentially resulting in layoffs, elimination of benefits, reduced customer support, or closing facilities.

The result of this “more with less” philosophy ultimately causes increased stress on existing staffs. It tends to place more burden on the highest performers who remain from downsizing. Eventually, these performers become disenchanted with the organization, yielding reduced customer satisfaction and inevitable revenue reduction. Another downside of this decision is when valued employees give up on the company or organization and seek employment elsewhere.

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Eight Things You Must Do When Creating a Turnaround Plan

Friday September 9th, 2016 at 10:00am
Written by Jim Bitterle - Consulting Managing Partner

Is your company struggling financially?

If so, it may be time to create a turnaround plan. Turnaround plans assist companies in identifying the cause of underperformance; reverse it and return to profitability. There are a few essential elements to any financial turnaround business plan. Following are some basic actions and best practices to consider.

  1. Don’t waste time. If the company is performing poorly, don’t procrastinate. I’ve seen far too many financial disasters occur simply because managers and advisors are passive. If things are degrading, act now. Time can be your friend, or it can be your enemy. For turnarounds, unfortunately, it is too often the latter.

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Is Running a Business like a Sport?

Monday May 16th, 2016 at 10:10am
Written by Chuck Mouranie - Partner and Managing Director

I find it interesting that everyone knows who won the big game, but few people know how their business is truly performing. I am not sure if this is a lack of availability of information, devoid of individual ownership, or simply a lack of interest.

Every team must have a goal. It could be winning the Stanley Cup, World Series, or increasing sales. Strong teams and companies both agree on a goal and laser focus their attention to attain the objective. All decisions are made within the backdrop of this target. They are similar of focus and every team member is on-board, driving to the bottom line --- winning.

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Kevin Schnieders Speaks on Leadership Development at International Society for Performance Improvement Event

Thursday February 11th, 2016 at 9:00am
Written by EDSI

EDSI CEO, Kevin Schnieders, spoke on the topic of leadership development at the 2015 Signature Event of the Michigan Chapter of the International Society for Performance Improvement.  Please watch the video below! 

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ISO | A Quality System for a Quality Organization

Wednesday October 7th, 2015 at 7:42am

Written by Jennifer Sarkisian - Executive Assistant to the CEO

jsarkisian@edsisolutions.com

 

EDSI is an ISO-certified company. Did you ever wonder what that actually means? Most of us think ISO is something used for an organization (like a car company) to ensure they produce a quality product. For a company like EDSI, it means that we can take proven processes and use them as we start new offices across the country. We provide a quality service for our customers, in part because of our ISO system. The CEO of EDSI, Kevin Schnieders, has often stated that the success of EDSI is due to people, process and perspective. The process is defined and driven through the ISO system.

In 2015, EDSI opened 6 new offices throughout North Carolina and Ohio. A team looked at ISO documentation from similar programs to develop the forms and flow charts for the new offices in order to ensure success in each location. Because of our mature ISO system, start-ups are quick and require much less effort than what would be expected from opening a new location.

Recently, EDSI had an external ISO audit where documentation and processes were reviewed by an outside auditor to ensure compliance to the standard. Because the system is such a part of the way we do business, the audits are just another step in the process each year – not something to be scared of! :) We use the procedures and work instructions to help the company work better, smarter and faster. Unfortunately, many companies just want to have the certification for advertising purposes. If they don’t use the system to improve their business, it’s just a waste of time and money.

I know what everyone is thinking – a quality system is just another thing I would need to do. To the contrary, a system like ISO makes work easier and can end up saving countless hours and dollars for your business.  Over my 10 years as an ISO Management Representative, I have truly seen the value of the system when it is used correctly.  I’m excited to implement the new standard that will be released at the end of 2015.  The new standard promises to make things more streamlined and to give users more latitude to create a system that is meaningful for their organizations.


EDSI continues to be a successful organization that is growing every year.  I am excited that ISO has been a part of that growth for the past 17 years.  We were the first ISO-certified workforce development company and continue to be one of the only companies with this important certification!

 

Founded in 1979, EDSI is a national leader in workforce development, customized training and consulting.

Want one of our experts to contact you to listen to your needs and demonstrate how we can help?

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Human Resources Today

I strongly recommend EDSI as a vendor for any workforce knowledge retention needs. Jodi Wadel; Organization Development Consultant - Pennsylvania American Water Company

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