Let’s review the three step process:
To be clear, ‘certifying’ an AJC according to WIOA legislation simply means that the AJC must demonstrate certain requirements.
- First, the State Workforce Development Board must establish these specific requirements. The requirements must be objective and include procedures to guide Local WDBs in evaluating program effectiveness, physical accessibility, and promote continuous improvement.
- State agencies responsible for oversight of AJCs establish the certification process. They also review and update the certification criteria every two years as part of the review and modification of the WIOA State Plan. LWDBs can set additional criteria and establish even higher standards for service, if they wish.
- Then each LWDB must interpret the requirements and use them to evaluate and certify their AJCs. They are required to clearly identify the criteria for one-stop delivery services, customer satisfaction, physical and programmatic accessibility and continuous improvements through the applicable Certification Review Form. LWDBs that choose to establish additional criteria may modify the certification review forms.
As part of the certification, LWDBs are required to execute a Memorandum of Understanding (MOU) with required mandated and other partner agencies. The MOU establishes what services the partner will provide, how they are to be provided, and indicate financial support for center operations.