Are you a Local Workforce Development Board (LWDB) looking to certify your service location as an American Job Center (AJC)? Are you confused by WIOA legislation and all of the operational criteria and procedure requirements involved in this certification process? In this blog we will break down the requirements in a simple format so you have clarity on what’s involved and required.
LWDBs are required by WIOA legislation to establish operational criteria and procedures when certifying any of their AJC locations. So what is certification and why is it important?
At minimum, the MOU must define:
- Partners who are co-located
- Services and resources provided
- How partners will interact with each other
- Functional supervision
- Administrative support of center operation
- Funding plan (cost-sharing) to support center operation
Responsive to the Needs of Businesses
- Identifies ways the centers respond to local and regional economic and workforce needs
- The Center has a Business Services Team
- The Business Services Team has processes for contracting employers in each targeted industry sector and can direct access to appropriate services or make referrals to other services
- The Business Services Team partners with employers to identify their needs and provide timely solutions
- Integration of services (what does this mean?)
- Customers are provided information about all services available
- Best practices in internal communications are adopted
- Resource room contains up-to-date, high-quality information about career services, training and supportive services
- Websites and resource materials are available
- Optimum business hours are offered
- Services are available through direct connection with onsite staff or technology consisting of the “direct linkage” requirement
- Physical layout and accommodations – The location and center layout eliminates barriers and is accessible to customers of all capacities
- The center is inclusive and in compliance with federal, state and local laws and regulations
- The center has adequate space and capacity
- The center has technology to support functions of the center
- The center has bilingual staff, materials or translation services
LWDBs must select and create a Team to conduct the Onsite Reviews. The Onsite Review Team will interview partner staff, and it is therefore is critical that all partner staff are prepared. They should have working knowledge of policies/procedures, service delivery and roles and functions of all partner agencies. Partner Agencies must be prepared for the review team to complete their review and make recommendations for approval and/or corrective action. It is critical that all team members understand their role and functions.
To learn more about WIOA implementation and how we can advise on your certification process, click here. Talk with one of our experts today!
You’ll soon be on your way to gaining more information on WIOA and Certification of One-Stop Centers.