WIOA - Integrated Services in One-Stop Centers

Terri Kaufman ·

One of the most significant changes in WIOA is the requirement for the “integration of services” in One-Stop Centers. What does this mean? It means aligning services and resources to better service job seekers and employers. Integration of services in the One-Stop Center helps clients because it is customer focused, not program focused.

Why have an integrated One-Stop Center?

  1. WIOA requires it
  2. Provides better client services
  3. Increases performance
  4. Leverages resources
  5. All of the Above

Every partner within the center must support a common vision and support a process that is designed to serve clients (both job seekers and employers). Centers must focus on delivering high-quality career services that may require aligning and streamlining services. Centers must make this monumental shift to better service clients.

True integration of services in a One-Stop Center will require the three “C’s” - Collaboration, Cooperation and Colocation. Furthermore, the following strategies, if used properly, can help Local Workforce Development Boards and One-Stop Partners support an environment for integration rather than simple colocation with “silos” of services:

  • Observing
  • Interviewing
  • Value Stream Mapping
  • Sharing Information and Data
  • Creating Environments where Ideas are shared
  • Creating Common Vision
  • Training
  • Learning from Mistakes
  • Celebrating Successes

These strategies help ensure the team remains motivated and engaged and can help you move from a program focused services center to a stronger, customer service focused center.

Is your One-Stop Center operating as an integrated center? What steps have you taken to move the Partner’s and center services in that direction? Please let me know if we can help you on your journey.

If you are interested gaining more information regarding WIOA and Integrated Services, please contact me at Tkaufman@edsisolutions.com.

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